ببليوغرافيا الكتب الإنجليزية
فهرسة أكثر من أربعة ملايين وثلاثمائة ألف كتاب باللغة الإنجليزية مع ترجمة العنوان واسم المؤلف للغة العربية
Design and management of service processes / Rohit Ramaswamy
| Arabic Title : | تصميم وإدارة عمليات الخدمة: الحفاظ على العملاء مدى الحياة |
| BNB number : | GB9662499 |
| Date published : | 1996 |
| Has extent : | xxvii, 424p. |
| Has note on contents : | Includes bibliographies and index. |
| ISBN : | 0201633833 |
| ISBN10 : | 0201633833 |
| Author : | Ramaswamy, Rohit, 1960- |
| Title : | Design and management of service processes : keeping customers for life |
| Subject : | Total quality management 658.812 Service industries--Quality control Production planning Customer services--Management |
| Creator : | Ramaswamy, Rohit, 1960- |
| Has carrier type : | volume |
| Has content type : | text |
| Has media type : | unmediated |
| Identifier : | http://bnb.data.bl.uk/id/resource/GB9662499 |
| Language : | http://lexvo.org/id/iso639-3/eng |
| Publication : | Reading, Mass. ; Wokingham : Addison-Wesley, c1996 |
| Url : | 007355913 |
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